Refund & Return Policy

90-Day Returns

You may request a return within 90 days of delivery. To be eligible, the item must be unused, in its original packaging, and in resalable condition. This aligns with our 90-Day Money-Back Guarantee.

Hygiene Notice

Because this is a personal foot care product worn against the skin, we cannot accept returns on items that have been worn. Please inspect the fit before extended wear.

How To Start A Return

Contact us through our Contact page with your order number and the reason for return. We will reply with return instructions and an address. Please do not send items back before contacting us — unauthorised returns may not be processed.

Return Shipping

Return shipping is paid by the customer unless the item arrived damaged, faulty, or incorrect. We recommend a tracked service, as we cannot process a refund for a parcel that does not reach us.

Refunds

Once your return is received and inspected, we will email you the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Damaged Or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with photos. We will arrange a replacement or full refund including shipping, at no cost to you.

Cancellations

Orders can be cancelled for a full refund any time before dispatch. Once an order has shipped, the standard return process applies.